ESTA has a unique heritage, which has contributed to our deep understanding of process. We began in 1997 as a business unit within the Head Quarters in United Kingdom, building the Company from the ground up. Our charter was to provide business process services to startup businesses, with the goal of enabling outstanding efficiencies. During the eight years that followed, we earned the opportunity to manage a wide range of processes from the simple to complex, operating across financial-services and manufacturing businesses. In January 2005, we became an independent company bringing our process expertise and unique DNA in Lean Six Sigma to clients outside the UK family. Our new and unique business solutions, conveys the business impact we generate for our clients. Since then we have grown rapidly, expanding our range of services and diversifying our client base.

    ESTA believes that our clients are looking for a partner who can help them strengthen their relationship with their customers. ESTA provides a unique focus around the customer that helps you gain insight into customer behavior and leverage the solutions and services to improve the customer support experience. We ensure that people, process and technology are always centered around the goal of increasing customer satisfaction.

    In the traditional model of outsourced contact center or CRM services, clients provide all the customer intelligence, business platforms and process knowledge. Today, we believe that our clients are looking forward to us to deliver a world-class solution that enables their customers to get the benefit of not only the best of class industry practices, but also the latest innovations in customer communication and outreach.

    ESTA partners with its clients to ensure that their customers have a consistently great experience in the course of every interaction with the support team. Our goal is to provide the most cost-effective solution that leverages a global workforce that enables customers to get the help they need, when they need it and via the communication channel they choose.

    We understand that our clients have a limited budget within which they would like to support their customers. While their budget is limited, they also want the customer to feel like they care. This is why in addition to our flat pricing structure, we provide state-of-the-art speech-based IVR solutions and web-based self-service solutions, with fully integrated messaging that ensures customers only make an inquiry just once.

    Finally, we understand that not all customers have the same needs or the same comfort levels with communication channels. Our CRM solutions help us identify which customer profiles map best to which communication channel and we help guide the customers to the channel that best suits them. By having a common knowledgebase across all channels we are able to ensure that regardless of the channel the customers choose, they will get the identical information in the fastest and most effective way possible.