ESTA is a global IT Infrastructure services provider that plans, designs and implements organizational IT strategies and manages mission-critical IT Infrastructure for global clients. ESTA leverages its in-depth industry and technical knowledge and helps clients extract maximum value from their IT investments. The company delivers this by providing an IT Infrastructure management platform that is cost effective, reliable and cutting edge.

SERVICE OFFERINGS

ESTA's end-to-end IT Infrastructure offerings include:

• End User Computing Services: IT Help Desk Services, Level 1.5 Help Desk, Desk Side Services, Software Imaging & Distribution, and IT Asset Management.

• IT Infrastructure Management Services: Enterprise Computing Services, Database & Middleware, Network, and Voice & Security Services.

• RIMnexgenSM and ROCSM: ESTA has established next generation Remote Infrastructure Management—RIMnexgenSM—as a service delivery mechanism that provides integrated business solutions for monitoring, managing and securing critical servers, applications and networks across a wide range of technology platforms. These services are delivered from our state-of-the-art ROCSM or Remote Operations Center.

KEY FACTS
  • • ESTA supports 450,000 end-users and monitors 300,000-plus infrastructure

    • Experience in aerospace, media and broadcasting and personal care

    • Technology Management platform that includes ESTA proprietary processes

    • Best-of-breed vendors and alliances to continuously drive down costs

    • Flexible and customized solutions to match specific customer needs

    • A global footprint with a delivery network of more than 35 client centers

    • 24/7 support in 25 languages and standardized services for global businesses

  • ESTA Services rigorously applies standardization and simplification, documentation and controls, quality support and review. This combines Six Sigma, Lean and RCCA (Root Cause Corrective Action) methods to proactively eliminate defects in IT Infrastructure for continuous process improvement. ESTA's relentless focus on quality, backed by the robust ESTA proprietary tools and methodologies, ensures our ability to:

  • • Deliver better levels of service with a flexible, yet robust global delivery model

    • Improve infrastructure utilization

    • Increase infrastructure availability

    • Boost end-user satisfaction

    • Reduce Total Cost of Ownership for IT Infrastructure

    • Improve visibility for client technical environment

    • Maximize operational efficiency

  • BUSINESS IMPACT

    ESTA has been working with global companies for over 10 years, helping them bring in IT Infrastructure operational excellence by implementing best-in-class processes based on ESTA's heritage with Lean Six Sigma and Smart Enterprise Process methodologies. With an experience in handling over 3 million incidents and supporting 450,000-plus users, ESTA effectively enforces process standardization, eliminates IT redundancy costs and enhances internal and external workforce collaboration.

  • IT Help Desk Services

    Level 1.5 Help Desk

    Desk Side Services

    Software Imaging Distribution

    IT Asset Management

    Enterprise Computing Services

    Database & Middleware

    Network Security Services

    Voice & Security Services

    RIMnexgenSM and ROCSM

  • ESTA Technologies, a global leader in technology-enabled solutions, has announced its latest acquisition, which will further enhance its product line and give the company an ever larger presence in the cloud technology space.

    "Since our founding, ESTA has been at the forefront of addressing market trends," said Markson E. Ellison, ESTA Chairman and Chief Executive Officer, in a statement. "Today, more than ever, clients are seeking a partner who can bring strategy, technology and operations together to seamlessly deliver a truly transformative customer experience"