ESTA's customizable order entry and management services streamline the entire product and order management lifecycle. Intelligent customer care solutions transform and enhance the back-end fulfillment process for better working capital efficiency and enhanced compliance and control.

ESTA's contact center automated workflow and experienced agents close the order process faster to reduce turn around time. With proven business standards and best practices, ESTA's order management solution gives you the information and management control you need to boost your sales effectively.

ESTA' Service Fulfillment Manager Smart App helps orchestrate and manage order-handling activities for all services. Highly flexible, it accepts product orders from a variety of sources - CSR GUIs, upstream CRM applications, EAI interfaces or self-care portals - then tracks them through to order completion.

Focusing on services order management, ESTA prides itself on providing both configurable and customizable support that meets the needs of a company's order-to-cash process. Knowing that businesses' unique telecom order management systems infrastructure requires flexibility and speed-to-market, ESTA provides a reliable product and order management solution to drive the best experience for customers.

BENEFITS

As a shopping and order management system, it enables service providers to manage the complexities of the shopping and order capture process for convergent services. In addition, the Shopping and Ordering Solution enables businesses to:

  • • Simplify shopping for, and configuration of, convergent services

    • Configure discounts and incentives based on various service combinations

    • Support both front-end and back-end integration of disparate systems

    • Increase revenues as a result of lower cost per order

    • Better order analytics, greater process control and consistent follow-ups

    • Achieve faster quote-to-order time through seamless back-end integration

    • Enhance your perfect order rate (complete, accurate and executed on-time)

  • INCREASE REVENUES WITH CUSTOMISABLE ORDER ENTRY SERVICES

    ESTA's customized order entry services help streamline the entire order management lifecycle. Our automated workflow and experienced agents close the order process faster to significantly reduce process turn around time.

  • Rating and Billing Manager

    Product Control Manager

    Active Mediation

    Collections Manager

    Service Fulfillment Manager

    Service Activation Manager

    Customer Care Manager

    Inventory Manager

    ICOMS Cable Solution

    Real-time Convergent Solution

    Shopping & Ordering Solution

    Dynamic Decisioning Solution

  • ESTA Technologies, a global leader in technology-enabled solutions, has announced its latest acquisition, which will further enhance its product line and give the company an ever larger presence in the cloud technology space.

    "Since our founding, ESTA has been at the forefront of addressing market trends," said Markson E. Ellison, ESTA Chairman and Chief Executive Officer, in a statement. "Today, more than ever, clients are seeking a partner who can bring strategy, technology and operations together to seamlessly deliver a truly transformative customer experience"