Commitment to customer loyalty leads to increased wallet share and positive word-of-mouth referrals. The key to customer loyalty is customer satisfaction, which begins with providing superior service to customers.

Customer's Loyalty Management solution delivers a full range of analytics, marketing and service capabilities to help clients understand each customer's lifetime value and maximize the potential of all customer relationships. The ability to define tiers and multiple programs enables you to reward customers in accordance with their buying behavior.

The Customer Care Manager Solution helps companies to stand out from the competition by delivering products and services through any channel a customer chooses - without order fallout. This offer provides built-in support for a full range of services and manages the entire order process for a more consistent customer experience. Deliver strong order and subscriber management capabilities and seamless customer care management through a unified front end system.

Based on the flexibility and reliability of ESTA' proven Rating and Billing Manager, businesses can create innovative tariffs, bundles, promotions, discounting and loyalty programs that will differentiate companies with their customers - regardless of their payment method. 3GPP-compliant architecture also enables businesses to rapidly and cost-effectively deploy convergent charging to incorporate all network and service types.

BENEFITS
  • • Track customer transactions to design focused loyalty programs

    • Deliver loyalty program initiatives via multiple cost-effective channels

    • Monitor program effectiveness and the impact on sales and marketing efforts

    • Build and retain customers through successful multi-tier loyalty programs

    • Upload data in batches to eliminate manual entry of customer transactions

    • Ensure quick and easy generation for reports to measure loyalty programs

  • INCREASE REVENUES WITH CUSTOMER LOYALTY SERVICES

    Nearly 10 years of successful inbound and outbound customer service experience and program management capability, coupled with dynamic consumer behavior analytics are just a few of the reasons why ESTA provides effective customer loyalty programs for numerous clients. Priority calls routing and no-hold callback option are some of the services that help you retain and increase your base of loyal customers.

  • Rating and Billing Manager

    Product Control Manager

    Active Mediation

    Collections Manager

    Service Fulfillment Manager

    Service Activation Manager

    Customer Care Manager

    Inventory Manager

    ICOMS Cable Solution

    Real-time Convergent Solution

    Shopping & Ordering Solution

    Dynamic Decisioning Solution

  • ESTA Technologies, a global leader in technology-enabled solutions, has announced its latest acquisition, which will further enhance its product line and give the company an ever larger presence in the cloud technology space.

    "Since our founding, ESTA has been at the forefront of addressing market trends," said Markson E. Ellison, ESTA Chairman and Chief Executive Officer, in a statement. "Today, more than ever, clients are seeking a partner who can bring strategy, technology and operations together to seamlessly deliver a truly transformative customer experience"