In certain cases, an issue resolution or order closure requires an in-person meeting. Assigning the right representative for the right reason at the right time is critical in ensuring optimal ongoing customer relationships. ESTA's Appointment Scheduler provides an easy-to-use, multi-dimensional view of available service staff and skill level for optimal client scheduling.

Appointment Scheduler is designed to optimize the utilization of field staff in customer site visits. Through a selection of multi-channels, internal and external stakeholders receive instant notification of visit scheduling, including pertinent information and updates.

ESTA' Service Fulfillment Manager Smart App helps orchestrate and manage order-handling activities for all services. Highly flexible, it accepts product orders from a variety of sources - CSR GUIs, upstream CRM applications, EAI interfaces or self-care portals - then tracks them through to order completion. Focusing on services order management, ESTA prides itself on providing both configurable and customizable support that meets the needs of a company's order-to-cash process. Knowing that businesses' unique telecom order management systems infrastructure requires flexibility and speed-to-market, ESTA provides a reliable product and order management solution to drive the best experience for customers.

BENEFITS
  • • Better manage schedules and leverage field staff skills

    • Schedule client appointments cost-effectively by optimizing field staff logistics

    • Increase efficiency and improve productivity through multi-channel tools

    • Receive auto notifications of rescheduled appointments

    • Generate a wide range of reports—employee utilization levels, AIRT, etc.

  • Dynamic Decisioning Solution

    The Dynamic Decisioning Solution enables businesses to add more personalization to each customer contact, as well as empowering your CSRs with real-time decision-making tools. ESTA' knowledgeable consultants work closely with organizations, applying unique customer data management processes to design a program utilizing their real-time, rules-based software engine.

  • Rating and Billing Manager

    Product Control Manager

    Active Mediation

    Collections Manager

    Service Fulfillment Manager

    Service Activation Manager

    Customer Care Manager

    Inventory Manager

    ICOMS Cable Solution

    Real-time Convergent Solution

    Shopping & Ordering Solution

    Dynamic Decisioning Solution

  • ESTA Technologies, a global leader in technology-enabled solutions, has announced its latest acquisition, which will further enhance its product line and give the company an ever larger presence in the cloud technology space.

    "Since our founding, ESTA has been at the forefront of addressing market trends," said Markson E. Ellison, ESTA Chairman and Chief Executive Officer, in a statement. "Today, more than ever, clients are seeking a partner who can bring strategy, technology and operations together to seamlessly deliver a truly transformative customer experience"