Searching for a way to use interactive voice response (IVR) systems to enhance customer experiences and reduce costs in their contact center.

    EVIP Voice Application Server

    The EVIP Voice Application Server provides the capabilities required to run a production speech application in a business environment. This platform includes tools for configuring and managing data access, VoiceXML application development and deployment, system confi guration, monitoring, and reporting. With EVIP 10, customers will be able to leverage InVision Studio, the premier VoiceXML based development environment from ESTA.

    EVIP Voice Browser

    The EVIP standards-based Voice Browser can run applications generated by Edify the Edify Voice Application Server, or another application generator. The Edify Voice Browser fits into your IT infrastructure, integrating readily within a standard PSTN environment or running in VoIP infrastructure. The Edify Voice Browser provides a proven, scalable VoiceXML browser. The Voice Browser supports the latest version and feature upgrades to the Voice Browser, version of the leading speech recognition engines, text-to-speech engines, and speaker verifi cation engines.

    EVIP 10 All-in-One

    ESTA' philosophy of providing seamless customer upgrades continues with EVIP 10 ensuring that no customer is left behind. EVIP 10 is the next version of our award winning EVIP 9.5 software. Now more than 2,000 EVIP customers can easily upgrade to EVIP 10 without any changes to existing applications.

    By upgrading to EVIP 10 from previous versions of Edify, existing customers can now gain access to the latest speech engines, text-to-speech engines, and native VoIP support. For customers current on maintenance, upgrading to these features is free of charge. In addition, EVIP 10 continues to include outstanding tools for confi guring and managing data access, development and deployment, system confi guration, monitoring, and reporting.

    EVIP Features

    EVIP 10 continues to provide support for industry-leading features, including the latest speech engines, text-to-speech integrations, speaker verifi cation, hardware and software VoIP solutions, and robust telephony protocol support. Coupled with the highest performing software in the industry at 480 ports on a single server, the EVIP platform provides the features and density required for today's largest enterprise voice and speech deployments.

    The Result: Industry Leading Automation

    EVIP 10 enables companies to automate routine and complex transactions, allowing your customer service center to provide more value to the organization. Scalable to the size of your business and integrated to fit your environment, EVIP provides a complete, consistent experience for your customers while increasing efficiency and reducing costs—all protected by ESTA' ongoing commitment to innovation and enduring business partnerships.

    Improving Contact Center Efficiency Through EVIP

    The Edify Voice Interaction Platform (EVIP) is a result of meeting the needs of an ever-evolving customer contact center market. It provides compliance with applicable industry standards, reducing operational costs and driving new revenue opportunities through automation, empowering companies to conduct business at any time of day, any day of the week. In the evolving world of speech-enabled solutions, new voice infrastructure technologies and open standards are driving innovation.

    EVIP is a high-capacity, scalable technology platform created to deliver speech applications. It leverages advances in technology by providing a robust software infrastructure on an open, extensible architecture allowing you to harness the power of speech. Our solution provides your customers with anytime, anywhere access to account information. Sophisticated voice and speech enablement technologies increase self-service automation capabilities allowing you to service your global, international, and multi-lingual customers.

    At ESTA, our Edify Voice Interaction Platform (EVIP) leverages technology advances to deliver robust automation software. This powerful, leading-edge technology platform becomes a highly scalable solution that:

  • • Offers system monitoring and management tools

    • Minimizes IT costs

    • Supports data access from legacy and standards based data sources

    • Improves speed, convenience and precision for your customers