ESTA Technologies embraces and supports relationships with companies around the world, enabling the delivery of speech and messaging solutions that utilize our technologies, products and services.

Channel partners are selected for their market presence, geographic coverage and industry-specific expertise. Partners provide value-added services that include application development, implementation and multi-level support. Alliance & Technology Partners consist of companies whose complementary hardware, software, and industry-specific applications and services support the ESTA Solutions Framework. Alliance and technology partner offerings include horizontal and vertical solutions for the enterprise, the call center, and carrier networks.

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  • - ESTA Factsheet

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  • - ESTA Overview

  • Download the snapshot of ESTA's unique legacy, history of innovation, differentiators, and our global approach to servicing clients' needs to servicing clients' needs and meet expectation

  • American Telecommunication Inc.

  • Due to its corporate alliances and highly specialized development centers, American Telecommunication Inc. (ATI) has become the most complete and reliable integrator of telecommunications in Latin America. The company's vision is to develop and integrate each new technology based on the specific needs of our clients. This customer service vision has led ATI to expand our business throughout Latin America and strengthen its relationship with its customers, assisting them in their local needs, cooperating with them in the solving of operational problems and developing value proposals regarding particular market conditions. Likewise, its network of local offices allows ATI to offer a full program of local support with qualified engineers 24 hours a day all year around.
  • ATI

  • ATI's work force is experienced in traditional voice as well as IP applications in voice, video and data. Based on our experience, industry wide it was determined that the most common complaints are attributable to lack of personalized attention. We pride ourselves on the fact that we are able to provide personalized attention to all of our customers, regardless of their size. Our business depends on our being able to provide quality, personalized service.
  • Black Box Network Systems

  • Black Box Network Services is the world's largest technical services company dedicated to designing, building and maintaining today's complicated data and voice infrastructure systems. Black Box services 175,000 clients in 141 countries with 168 offices throughout the world.
  • Cedar Enterprise Solutions, Ltd.

  • CedarOpenAccounts is the UK's fastest growing Financial Management, Procurement, Human Resource & Payroll software supplier. Its suite of business applications for public and private sector service organizations combines core business management systems, integrated with a range of collaborative and business intelligence solutions, to extend the value and effectiveness of the Finance, HR & Payroll departments across the organization. The company has more than 400 staff and 1500 clients from across the globe including Companies House, Newcastle City Council, WHSmith, Royal Bank of Scotland, Aer Lingus, National Express Group, DFS and Chesterfield Primary Care Trust. This makes CedarOpenAccounts the most established supplier in the country and gives us an enviable depth of coverage in key vertical markets.
  • Cirquent GmbH

  • Cirquent offers first-class consulting throughout the entire value added chain for banks, insurance companies, telecommunications and manufacturing companies. The services portfolio of the consulting company includes: industry-oriented strategy and process consulting; conceptual design; integration and implementation of individual solutions aimed to support business processes as well as the operation and maintenance of IT systems. Cirquent offers first-class competences in industry-specific processes, methods and technologies – in the areas of customer management, contact centres, finance transformation and application management. Cirquent's goal is to deliver solutions tailored to the individual requirements of customers, to achieve more efficient business processes, increased business success and reduced costs. The high quality of its consultancy and more than 35 years' experience has made Cirquent a valued partner of such leading companies as BMW Group, Deutsche Börse, Münchener Rück and T-Mobile Deutschland.
  • Based on its strong foundations and successful acquisition strategy, Cirquent, formerly the Softlab Group, has established itself as one of today's leading German consultancy companies, currently ranking in 7th position among Germany's leading IT consulting and systems integration companies (source: Lünendonk List 2008). Headquartered in Munich, Cirquent operates out of five locations in Germany, and also has offices in the UK, Austria and Switzerland. In 2007, with 1800 employees, the company generated sales of €286 million. At the end of September 2008, the IT group NTT Data, listed on the Tokyo stock exchange and a Nippon Telegraph and Telephone Corporation (NTT) affiliate, acquired a 72.9 percent share of Cirquent. The BMW Group continues to hold a 25.1 share of Cirquent GmbH.
  • Contact Solutions

  • Contact Solutions (CSI) is the industry's leading provider of contact automation through our world-class shared IVR services. We help our clients save millions of dollars by improving their contact automation significantly while uplifting customer satisfaction levels. Deploying time-tested shared IVR services, world-class IVR applications and procedures, and an industry-leading project management approach around six distinct Centers of Excellence, CSI has helped the contact center industry redefine contact automation standards. Our usage based model motivates us to drive increased call automation while developing higher levels of customer satisfaction.
  • DataVoice

  • DataVoice is a Peruvian company dedicated to provide telecommunication solutions. It has started its operations 15 years ago as a distributor of Intervoice products and solutions, which is today our main business partner. DataVoice has been implementing and supporting the whole portfolio of solutions from Intervoice as well as its partners, like Nuance, Intel and Microsoft. DataVoice offers its products and services under two business models: direct sell or outsourcing. Our customers in Peru include companies from several different industries – among the most recognized ones are Banco de Crédito Perú, Interbank, Citibank, Telefónica del Perú and Nextel.
  • Di-Micro SA

  • Di-Micro SA was founded in 1987 and serves state organizations in the public services sector throughout Greece with web and voice portal technology. Providing customized VOIP applications for disaster management, financial management, medical care, and local authorities, Di-Micro's unique capabilities and service offerings produces loyal, satisfied customers who have stayed with the company for years. Partnering with ESTA Technologies, Di-Micro has strengthened their self-service portfolio to offer next generation voice portal technology, providing a consistent and personalized experience on a single platform.
  • Digital DataVoice

  • Digital DataVoice provides automated call center solutions featuring software, application development and comprehensive maintenance and support.
  • Our business objective is the provision of services that automate transactions with your clients, employees or vendors, or assist your agents in the delivery of those services. Our ability to deliver fully integrated end-to-end solutions is unique. We provide turnkey solutions to our clients, full integrated and including all necessary software for IVR, Voice Recognition and CTI implementations. Then we back it up with 24/7 maintenance and support.
  • DNK Info Telecom

  • DNK Info Telecom is experienced in traditional IVR as well as IP applications in the call center market. We help our customers save money by improving their contact automation significantly while uplifting customer satisfaction levels. Our ability to deliver fully integrated end-to-end solutions, including all necessary software for IVR, Voice Recognition and CTI implementations are unique. DNK was created by former GMK (currently Alcatel/Genesys Company) employees with the mission to offer to the market more than 15 years of experience in Voice Portals.
  • E@ble

  • Beijing EABLE Information Technology Co., Ltd. is one of China's most advanced and specialized corporations that provides consulting services and solutions for call centers and CRM companies. The corporation has a team of experts in consulting, technical service, market expanding and management and has participated in hundreds of consulting projects and installation services. With advanced managing concepts, world-class techniques and comprehensive experience of actualization in this trade, E@ble ensures individualized, high-quality services for clients with maximum profit and minimum cost.
  • EDS

  • EDS provides a broad portfolio of business and technology solutions to help its clients worldwide improve their business performance. EDS' core portfolio comprises information technology (IT), applications and business process services, as well as IT transformation services.
  • Elsag Datamat

  • Elsag Datamat – Finmeccanica Group - is the new business concern resulting from the integration of Elsag and Datamat in 2007. The professional skills of 4,000 employees, technology, know-how, the capacity to operate in critical contexts, and an innovative approach demonstrated by constant investment in Research & Development, are just some of the distinctive features developed over more than a century in business.
  • Elsag Datamat develops, produces and sells IT products, solutions and systems for applications in its main business areas and as empowering technology infrastructure in other strategic areas.
  • Design, personalisation and development services for IT solutions, process consulting, enterprise resource planning and application management solutions are part of the company's IT offering. As do document management, ICT asset and process design and operation, data processing, networking and management services for distributed systems, all designed to guarantee business continuity.
  • This business area also covers solutions and services for "vertical" markets, tailored to meet the specific requirements of telecommunications and media companies, utilities and the public administration.
  • Enacomm

  • From complex financial services to traditional customer service functions, Enacomm provides world-class hosting services for high volume call applications. By outsourcing to Enacomm, organizations have a single; proven Application Service Provider (ASP), that enables them to achieve their goals for expansion quickly and easily with less capital investment and significantly reduced risks. One Voice. One source. One Communication.
  • Ericsson

  • Ericsson is the largest supplier of mobile systems in the world and supports all major standards for wireless communication. The world´s 10 largest mobile operators are among Ericsson's customers and some 40% of all mobile calls are made through Ericsson systems. Ericsson provides total solutions - from systems and applications to services and core technology for mobile handsets. Active worldwide since 1876, Ericsson is today present in more than 140 countries.
  • Excelsis

  • Across the globe, EXCELSIS is one of the leading suppliers of standard application software for speech systems. By using this software, companies from all sorts of sectors can automate their call centers. Furthermore, EXCELSIS offers software especially for the sectors of banking, digital TV, transport, suppliers, and trade as well as intersectional software for information systems, customer management and help desk automation. Companies from all sectors use EXCELSIS's software, thus lowering their costs and improving their service. 9Live, the town of Augsburg, Cablecom, Deutsche Telekom, EnBW, Jamba!, Medion, Orange, Swisscom, UBS and Vattenfall, to name but a few examples, are all customers. EXCELSIS has partnerships with globally important technology suppliers such as Telisma, Alcatel/Genesys, Aspect, Avaya, IBM, Microsoft, Nuance and Intervoice and employs over 100 staff in Berlin, Berne, Luxembourg, Singapore, Stuttgart, Sydney and Zurich.
  • Fidelity National Financial

  • Fidelity National Information Solutions (FIS) is one of the world's largest financial institution technology processing and services companies. Our Integrated Financial Solutions division provides core processing, check imaging, eBanking, card services and business intelligence solutions that empower institutions to optimize efficiencies, mitigate risks, maximize revenues and fortify their relationships.
  • Fiserv

  • Fiserv Inc. (Nasdaq: FISV), a Fortune 500 company, provides information management systems and services to the financial and health benefits industries. Leading services include transaction processing, outsourcing, business process outsourcing, software and systems solutions. The company serves more than 17,000 clients worldwide and is the leading provider of core processing solutions for U.S. banks, credit unions and thrifts. Fiserv was ranked the largest provider of information technology services to the financial services industry worldwide in the 2005 and 2004 FinTech 100 surveys. Fiserv Health provides health plan management, pharmacy benefits management, and BPO services to the managed care market and self-funded commercial and government employers and health plans. Headquartered in Brookfield, Wis., Fiserv reported more than $4 billion in total revenue for 2005.
  • Focus Technologies

  • Focus Technologies, based in Dallas, Texas, specializes in the extension and augmentation of Cognos via the Cognos SDK. Since 2003, Focus has completed over 70 SDK consulting engagements for customers such as GameStop, JPMorgan Chase, Boeing, Tyson Foods, Lawrence Berkeley Labs and Manpower.
  • Fujitsu

  • Fujitsu Services is a leading IT services company operating in Europe, Middle East and Africa. We design, build and operate IT systems and IT services for large scale clients in both the public and private sectors. Our core strength is the delivery of IT management and outsourcing services across applications, data center, networking and desktop environments. Our business approach is based on establishing long term relationships that builds on success and mutual benefit.
  • Hitachi

  • Hitachi will breathe new life into the next era as symbolized by our corporate statement "Inspire the Next" and will contribute to achieving a comfortable and abundant society as a "Best Solutions Partner".
  • Huawei

  • Huawei Technologies is a leader in providing next generation telecommunications networks. The company is committed to providing innovative and customized products, services and solutions to create long-term value and potential growth for its customers.
  • Information Technologies Australia

  • ITA provides automated contact solutions using innovative technologies including speech recognition, voice verification and multi-media messaging from world leading partners such as Intervoice and Nuance. These solutions increase service levels and drive profitability for our customers. We bring proven innovative technical capability, established partnerships with the largest voice self service customers in Australia across broad industry segments and we are lean and agile in our delivery.
  • Integrated Voice Solutions (IVS)

  • Integrated Voice Solutions, a Boston based company, was founded in 2004 with the goal of coupling a world class professional services team, specializing in Edify and speech technology, with a belief that with the right support customers could maintain call center technology on their own terms. By combining more than 100 years of industry-leading consulting services experience, innovative technologies, and people committed to customer satisfaction, Integrated Voice Solutions consistently delivers maintainable solutions that customers love to use. We have the expertise to take you from analysis of your requirements to delighted acceptance by your user community while remaining flexible enough to assist you with any step along the way if that is all that is needed. Integrated Voice Solutions continues to earn the trust of new and existing clients with each successful solution completed.
  • Intesys Information Technology Co. Ltd

  • ITS Shanghai is the leading contact center solution provider in Greater China. Our solutions increase service levels and drive profitability for our customers. For the past several years ITS has been designing, developing, and installing contact centers for enterprises in the Finance, Telecommunications, Airline, Retail, Energy and Manufacturing industries. Our portfolio of expertise includes project management, implementation, integration technology and professional services.
  • IP Integration

  • IP Integration helps companies achieve the twin goals of increasing customer service whilst simultaneously reducing operational costs through appropriate deployment of communication technologies. From the public network to the desktop, IP Integration applies knowledge, experience, and clear thinking to business communications and IT strategies. The company identifies, designs, implements and supports solutions that will allow an organisation to deliver its business message clearly.
  • ISI Dentsu

  • Established in Singapore since 1994, ISI-Dentsu South East Asia is a business technology company offering a broad range of solutions to Business Enterprises, Engineering Manufacturing Industries. In March 1997, ISI-Dentsu South East Asia (Malaysia) Sdn. Bhd. was established as a subsidiary of ISI-Dentsu South East Asia Pte. Ltd.
  • Core products & services include Product data Quality (PDQ), Product Lifecycle Management (PLM), 3D CAD / CAM / CAE etc. The company prides itself on its reputation for quality & customer satisfaction and partners with leading industry vendors in order to bring cutting-edge Services, Software and Technologies to our customers.
  • IT Solutions

  • IT Solutions Limited is a leading Irish provider of telephony and web based solutions to Contact Centres across a range of industry sectors. Outside of the Irish market, the UK, Germany, France, Netherlands, Slovakia, Denmark and Spain are among the 17 European countries where IT Solutions has successfully implemented projects since establishing its business in 1989. IT Solutions provides enterprise level software solutions to Contact Centres which integrate with all leading switch and ACD vendor platforms enabling our clients to deliver optimum service and choice to their customers across both telephony and on-line channels.
  • IT Solutions has a strategic relationship with Intervoice and we help Contact Centres implement and use technology as part of an overall customer interaction strategy, featuring open standards technologies which facilitate simplified integration and add value.
  • ITApps

  • ITApps is a Pan-Asian, full-service consulting, systems integration, and outsourcing company committed to delivering innovation. The company specializes in IP communications, contact center solutions, performance optimization, and customer relationship management (CRM) applications. ITApps continues to provide its customers with the best of all possible worlds: leading-edge technologies, industry best practices, and cost-effective, future-resistant solutions.
  • ITD International

  • The key markets for ITD are the finance, telecommunication and retail industries. Within its voice automation solution business line, ITD offers call/contact center solutions, interactive voice response systems, interactive voice notification system, speech recognition, real-time performance management – wallboard solutions and unified business communications on IP infrastructure. According to the market needs, ITD converts its know-how into value added solutions and products. MagiContact® Product Family has been developed to complement ITD's voice systems solutions.
  • IVRS (International) Limited

  • Founded in 1992, IVRS is Asia's leading provider of turnkey customer contact center solutions. These solutions incorporate a comprehensive range of features, including Interactive Voice Response (IVR), Voice Recognition (VR), Computer -Telephony Integration (CTI), Web Collaboration and Automatic Dialer.
  • IVRS (International) Limited is one of the four member companies operating under Interactive Technology Holdings Limited (ITHL). The other three member companies of ITHL include Interactive Technology (ITL), Global Interactive Technology (GIT) and Interactive Technology Applications (ITA)
  • LASC

  • LASC S.A. offers solutions with transactional switches, IVRs and voice portals, personal and corporate internet banking, payment and others for the banking industry. With its division of solutions for telecommunication companies, in association with Intervoice, LASC offers solutions of unified messaging, voice mail, voice portals, missed call notification, text-to-speech and speech recognition. LASC counts with a Research and Development unit that utilizes the most up-to-date techniques of software engineering; and a group of highly qualified engineers with vast experience in the establishment and support of mission-critical solutions in financial and telecommunication companies.
  • LemonIT

  • LemonIT is an experienced systems integrator and solution development company, committed to delivering innovations. We specialize in IP communications and traditional TDM technology in contact center and self-service solutions. LemonIT provides its customers with best in class solutions that are cutting edge. Our expertise in understanding customer requirements and delivering projects on time is what differentiates us from competitors in this industry.
  • Lockheed Martin Aspen Systems

  • Our force of 1,700 devoted employees team together with equally inspired technology to offer integrated solutions—functional expertise with subject knowledge—that help you achieve more for less. Aspen's integrated solutions are also strengthened by the contributions of our wholly-owned subsidiaries in the clinical and occupational health care management, commercial litigation support, and legal/administrative staffing fields. On January 26, 2006, Aspen Systems became part of Lockheed Martin Information Technology, the fastest-growing IT, outsourcing, and professional services business unit within Lockheed Martin Corporation.
  • Logica CMG

  • LogicaCMG provides management and IT consultancy, systems development and integration as well as outsourced management of targeted business processes. LogicaCMG creates and implements solutions for global clients that embrace the best technological solutions for tangible business results. We know our clients expect mission-critical, integrated business solutions. That's what we deliver.
  • Loxbit Plc.

  • Loxbit Plc., a subsidiary of Loxley Plc., with key competencies in data communication, transaction automation and electronic payment systems, is one of Thailand's leading providers of information and communication technology. Loxbit offers services in information and communication technology, data communication, transaction automation, electronic payment systems, automatic teller machine (ATM) systems, large computer systems and networks, ADSL Loop Extender, Network Access Control and Security Solution.
  • Metavante Kirchman

  • Metavante Corporation is a leading provider of image-based check processing and distributed image-capture solutions through its companies, which include AFS, VECTORsgi, and The Endpoint Exchange Network. Metavante delivers banking and payment technologies to financial services firms and businesses worldwide. Metavante products and services drive account processing for deposit, loan and trust systems, image-based and conventional check processing, electronic funds transfer, and electronic presentment and payment.
  • Mitsui Knowledge Industry

  • Mitsui Knowledge Industry(MKI) (TSE: 2665) is one of the leading IP solution providers in Japan. Since its establishment in 1991, MKI's ability to integrate a wide-ranging lineup of products and services has assured its prominent position among its competitors. Focusing on VoIP solutions for contact centers/enterprise, networking solutions and system integration, MKI dedicates efforts to meet the specialized needs of its diverse base of customers.
  • NCR Japan

  • NCR Corporation is a leading global technology company helping businesses build stronger relationships with their customers. NCR's ATMs, retail systems, Teradata® data warehouses and IT services provide Relationship Technology™ solutions that maximize the value of customer interactions and help organizations create a stronger competitive position.
  • OLTP Voice

  • OLTP Voice Systems is a leading provider in the Latin American market for solutions of customer self-fulfillment service delivery channels such as contact centers, self-management systems (IVRs), Security Systems and Value Added Solutions of Business Intelligence and Decisioning. With more than 20 years of commercial operations in both telco and enterprise solutions from its main headquarters in Caracas, Venezuela; OLTP also has operations in the Dominican Republic and Trinidad and Tobago to serve Caribbean markets. OLTP Voice Systems has over 50 clients and manages over 50,000 ports of IVR and 500 call center seats in various countries in South America, Central America and the Caribbean.
  • Open Solutions

  • Open Solutions provides outsourcing solutions that enable investment firms and insurance companies to more efficiently serve their customers, grow their businesses, and respond to evolving regulatory requirements. Its Investment Services group provides administration and distribution services for mutual funds, hedge funds, private equity funds, retirement plans, separately managed accounts, and other investment products. Through its Insurance Services group, Open Solutions is the nation's largest independent wholesale distributor of life insurance and a leading independent wholesale distributor of commercial property/casualty insurance, long-term care, disability, and annuity products.
  • Orange Business Services

  • Orange Business Services combines the collective expertise of Equant, Orange, France Telecom and its affiliates to help make your business the best that it can be - whatever your industry, or the size of your company. Whether you're an IT manager of a multi-national biotechnology firm or a specialist just starting out, we bring you high performing, secure, easy-to-use solutions. And we make sure they are simple, flexible and cost-effective.
  • Our business customers are among the world's first to benefit from our extensive capability, local services and global reach - unique in the market today. We offer everything from efficient voice services to customised data solutions that integrate with your corporate information systems. Orange Business Services designs the ideal solution for you to help your business keep in touch with people and information whenever you need to, wherever you are.
  • Whatever your challenge, we know it is our job to find you the answer. Our goal is to go that extra mile to understand your business and make clear recommendations with one thing in mind: to deliver a customer experience that feels like it has been made just for you.
  • PhoenixCTI

  • PhoenixCTI turns customers into heroes by delivering implementations that are ON TIME, WITHIN BUDGET and BEYOND EXPECTATIONS. PhoenixCTI focuses on best-of-breed contact center technologies, including IVR, speech recognition, automated survey, quality monitoring, CTI, knowledge base, web, workforce management, and more.
  • POS

  • POS Technology Company Limited, founded in 2004, is an established player in IT and Telecommunication community and has gained a solid reputation as a reliable and trustworthy business solution partner, who is committed to delivering high-quality services that meet the standards of all our customers. POS Technology serves a blue-chip portfolio of reputable commercial worldwide finance and credit card such as Citibank in Thailand, Siam Commercial Bank (SCB).
  • Premier Technologies

  • Premier Technologies is an Australian company that provides the latest call centre solutions, implementation services and support to the contact centre industry in Australia, South East Asia and Europe. Established in 1986 Premier Technologies has an extensive portfolio of the latest local and international products used within the contact centre environment. These products include Unified Contact Centres, Computer Telephony, Interactive Voice Response, Natural Language Speech Recognition, Predictive Diallers, Workforce Management, Web Collaboration and CRM. With offices located in Melbourne, Sydney and Brisbane, Premier Technologies' commercial strengths are defined by their many years of experience, diverse product portfolio and willingness to tackle and integrate technically complex solutions.
  • SemanticEdge

  • SemanticEdge is an innovative leader in the development of natural language spoken dialog systems for automated services. SemanticEdge develops turnkey solutions for Banks, Insurance Companies, Telecommunication, Logistics, Mail Order, and Public Transport.We also develop standard applications for numerous cross-industry processes such as natural language routing, auto attendant or the Personal Assistant. The modular applications are built using state-of-the-art dialog technology, the SemanticEdge NLU-Framework.
  • SemanticEdge offers a complete range of services from planning to development. Our mission is to build voice applications that stand out against directed dialog applications with respect to customer satisfaction and automation degrees.
  • Siemens

  • Siemens Communications Inc. offers its customers a broad portfolio of communication products and services and is a leader in convergent technologies, products and services for wireless, fixed and enterprise networks. The company's portfolio ranges from devices for end users to complex network infrastructures and complementary services for enterprises, carriers and service providers. Siemens Communications Inc. is headquartered in Boca Raton, Fla.
  • Simitel

  • Simitel is the leading VoIP Solution Provider in Latin America. We have over 4 years of experience delivering solutions to customers in Mexico, US and Europe. For the past five years Simitel has been designing, developing and installing call centers for telco carriers, outsourced call centers and enterprises in the banking, telecommunications, and retail industries. Simitel's solutions help companies accelerate their customer service operations while maintaining cost and efficiencies through designs using best-of-breed technologies. The company maintains corporate offices in San Jose, California and Mexico City, and has a development center in Mexico.
  • SingularLogic

  • SingularLogic is the leading Software and Integrated IT Solutions Group in Greece. The Group provides integrated solutions for the private and public sectors, in Greece and abroad through three distinct Divisions with the following activities:
  • • The EnterpriseDIS business division deals with the study, design and implementation of Integrated IT Solutions for large enterprises and organizations of the Private sector.
  • • The Software business division is involved with the development and distribution of business software applications that cover all business needs of the SMEs.
  • • The Integrator business division is involved in the study, design and implementation of Integrated IT Solutions for the Public Sector.
  • In addition, SingularLogic operates in various South East Europe countries through direct subsidiaries in Bulgaria, Rumania and Cyprus, having set the foundations for substantial development in the region.
  • SirsiDynix

  • SirsiDynix is the global leader in strategic technology solutions for libraries – vital institutions whose primary mission is to make sense of the vast world of information for people and communities. This is an exciting role within 21st-century communities – whether in a city, on a campus, or within other organizations – as libraries assist people in discovering and using information, resources, expertise, and other valuable content for their educations, jobs, and even entertainment. It's really about bringing knowledge to people and helping them meet their needs and achieve their objectives. In concert with key industry partners, SirsiDynix supports this strategic role for libraries by offering a comprehensive integrated suite of technology solutions for improving the internal productivity of libraries and enhancing their capabilities for serving people and communities.
  • Steria

  • Extensive expertise in its three core businesses of consulting, systems integration and managed services has made Steria a leading end-to-end IT services provider for companies and public authorities throughout Europe. Knowledge of its customers' business processes, understanding the challenges facing them and an exceptional ability to respond enable Steria to design innovative solutions with a commitment to results and customer satisfaction. Steria is thus able to provide a portfolio of proven solutions backed by more than 30 years' experience in managing large-scale projects.
  • SunGard Omni

  • SunGard Omni Inc., an operating unit of SunGard, provides the employee benefits industry with retirement plan record keeping software, document generation software, all types of retirement plan documents, government forms software, plus educational seminars and services.
  • Switch Comunicaciones Ltda

  • Switch Comunicaciones is an integrator company with 20 years in the CTI (Computer & Telephone Integrator) market that provides a number of solutions required by Latin American companies to improve their information systems with their customers and internal organization. Value Added Systems, Contact Center, Call Automation systems and network integration, databases and interface systems are some of the most requested tools among Switch clients. Besides our cutting-edge solutions, Switch offers Consulting and Automatic Voice and Data Outsourcing Services that help clients to choose the most convenient and cost-effective option for their companies. This flexibility enables businesses to upgrade their existing systems and reduce operational costs.
  • Symitar

  • Symitar, a wholly owned subsidiary of Jack Henry & Associates, Inc., is a leading provider of integrated computer systems for credit unions now serving more than 600 credit union clients throughout the United States and abroad.
  • Syniverse Technologies

  • Syniverse Technologies (NYSE:SVR) solutions allow more than 600 communications companies in over 120 countries to provide seamless mobile services by making it possible for disparate technologies and standards to interoperate. Syniverse's flexibility and customer focus permit its customers to quickly react to market changes and demands, enabling the delivery of everything from voice calls to sophisticated data and video services wherever and whenever subscribers need them. With more than 20 years in the industry, Syniverse is headquartered in Tampa, Florida, U.S.A., and has offices in major cities around the globe. Syniverse is ISO 9001:2000 certified and TL 9000 approved, adhering to the principles of customer focus and quality improvement practices.
  • Tatung System Technologies, Inc.

  • Tatung System Technologies Inc. (tsti) has provided the world well-known computer & communication products for nearly 20 years. Tsti provides enterprise and the governmental agencies most suitable computer and the communications system platforms. The company is comprised of multiple divisions including: Computer Systems, System Service, Communication & Networks, Software Technology, System Research & Development, Consulting & Integration, Science & Technology, Education, Transport, and Fuel Cell Development.
  • Teledata

  • Teledata is a leading communications services company in the Asia Pacific region. We excel in providing a range of innovative solutions to address your every need. We provide personalized communication solutions and professional services for Fortune 500 companies. Our main areas of focus are as follows:
  • • Voice Communication – PABX, IP Telephony
  • • Voice Applications – Contact Center, CRM
  • • Internet Protocol – based Communication
  • Our experience and in-depth technical expertise allow us to maximize the full potential of existing technology to better serve the businesses of our customers. Contact us to learn more about why companies choose Teledata.
  • Telia

  • Telia Sonera International Carrier is a wholesale communications provider with global network reach and local expertise. We deliver innovative high-quality solutions that offer simplicity and excellent value to mobile operators, carriers and service providers.
  • Bringing competitive advantage to customers is our primary focus. We do so by customizing solutions based on our comprehensive portfolio of priced-right internet, capacity and voice services. We also tailor solid service level agreements to suit customer business requirements. Service delivery is guaranteed by our wholly owned Viking network. Combined with our global reach, local expertise and solid partnerships, TeliaSonera International Carrier provides world-class wholesale connections to any destination in the world.
  • Telnet

  • Telnet (Nigeria) Limited was established in 1985 and commenced operation in 1986 with a vision of being a world class organization reaching out beyond its space and time. To attain this, it has been driven by its mission, which is to deliver technology enabled business solutions efficiently and cost effectively to the optimum satisfaction of its customers through an enabling work environment. With a corporate ideology guided by the underlying principles of customer focus, honesty, integrity, teamwork and professionalism coupled with its commitment to excellence, it has been able to ensure that it continues to be a leader in the technology industry.
  • The Primas Group

  • With more than 500 years of cumulative experience under its belt, Primas is trusted by the world's largest contact centers to provide experienced professional services and innovative products that build and equip them for the 21st century.
  • We have the team and products your contact center needs. We'll likely save you a lot of money while delivering the results you want.
  • UCMS Solutions

  • UCMS Solutions provides committed service and innovative ways to enable smarter interactions for contact centres. We are leaders in the areas of:
  • • Intervoice systems - providing speech recognition and new generation IVRs
  • • Business process analysis and improvement
  • • Single User Interface through non-intrusive integration to legacy systems
  • • Workforce optimisation
  • • On-line agent assessment and customised training programs
  • • Systems integration
  • Enabling Smart Interactions, with proven experience we can make a difference for your contact centre
  • Unisys

  • Unisys is a worldwide enterprise with clients in more than 100 countries. We focus on helping you secure your business operations so you can better focus on opportunities. We do it by creating visibility throughout all layers of your enterprise: exposing cause-and-effect relationships between strategy, business processes, applications and infrastructure. We target 5 primary vertical markets worldwide, including Financial Services, Public Sector, Communications, Transportation, and Commercial.
  • USERS Incorporated

  • USERS Incorporated serves as strategic technology partner to over 300 credit unions, providing scalable, integrated solutions that yield a high return on your technology investment. USERS' flagship product is the browser-based core DataSafe® system, one of the most open solutions on the market. DataSafe® and many of our supporting technologies are available as both In-house and On-Line/ASP solutions, providing you with tremendous flexibility, choice, and control. In addition to our comprehensive suite of software solutions, USERS provides a range of services to help your credit union maximize your technology—from training programs and educational conferences to business recovery services, project management help, and consulting services. A unit of Fiserv Inc., USERS is headquartered in Valley Forge, Pennsylvania and operates a data center there as well as in Troy, Michigan and Honolulu, Hawaii.
  • Verizon Business

  • Verizon Business is the culmination of a series of focused acquisitions of industry leaders, including Verizon, MCI, UUNET and Digex, that create a company with deep expertise, global capabilities, and a history of innovation. Verizon Business has a deep history of improving our networks, expanding our expertise and leading the market with innovative communications solutions. Whether you are moving towards a global IP solution or a single application like VoIP – we know the way. One of three operating units of Verizon Communications Inc. (NYSE: VZ), Verizon Business delivers advanced IP, data, voice and wireless solutions to large business and government.
  • • 32,000+ employees
  • • 321 offices in 75 countries across six continents
  • • Global IP footprint serving 2,700+ cities in 150 countries
  • • More than 200 state-of-the-art data centers in 22 countries
  • • 130,000+ Customer Relationships including 94% of Fortune 500
  • Strength in financial services, retail, high-tech, healthcare, federal/state/local government, and education.
  • VEXIS Systems, Inc

  • VEXIS Systems, Inc. is a leading systems integrator, consultant, and software solutions provider for contact center technologies. With more than 20 years of experience with IVR, CTI, and Speech, VEXIS has developed customized solutions for healthcare, utilities, publishing, financial services and retail catalog industries. VEXIS has developed innovative tools such as V-tilities, a suite of IVR and CTI enhancement tools. The VEXIS V-tilities encompass our industry leading reporting and CTI solutions that allow for cradle to grave reporting and seamless call control in nearly all telecom environments. Whether you need expert advice, systems integration, or a truly innovative IVR, CTI and Reporting solution call VEXIS.
  • Visiant Galyleo

  • Visiant Galyleo (part of Visiant Group) is a leading Italian company that provides innovative Enterprise Services and Customer & Service Management solutions for different vertical markets, including Finance, Telco, Industry, Public Administration and Utilities. In addition, the company offers Business Consultancy to support clients to successfully manage corporate processes such as Security Governance or Regulatory Compliances.
  • Founded in 2001, Visiant Galyleo has grown steadily over the years to achieve an important role in the Italian marketplace. With more than 450 people, the company operates in the 3 Italian centers of Milan, Rome and Matera.
  • Waterfield Technologies

  • Waterfield Technologies Inc. is a leading software solutions integrator offering end-to-end applications for call centers and other B2B and B2C centric organizations. With an emphasis on optimizing efficiency, speed, quality and performance across all communications channels, Waterfield's offerings addresses the growing need for companies to automate, integrate and personalize customer, supplier, stakeholder and employee interactions while reducing overall operating costs. Headquartered in Tulsa, Okla., with a satellite office in Irvine, Calif., Waterfield Technologies delivers a full range of on-premise and on-demand multi-channel solutions.
  • Wittel

  • Wittel is a leading Company at the Contact Centers Industry in Brazil, offering integrated solutions for companies from several segments such as Financial, Retail, Industry, Outsourcing Services, and Telecommunications, among others. The company is focused on providing customized projects for the customers based on their needs, and related to their business strategies. Recognized for its outstanding quality, excellence in products and services, Professional Services Team and strong investment on technical staff, Wittel has received several awards from the main Medias from the Brazilian market in the last few years.
  • Workscape

  • Designed for the workforce, Workscape's solutions transform the delivery and adoption of HR services across the enterprise to enable a higher-performing organization. An innovator in HR self-service, Workscape provides a full range of online benefits and workforce management applications including employee self-service, manager self-service, compensation management, performance management and outsourced benefits administration, as well as an employee portal. Workscape's applications and services are configurable to support each client's unique business processes, easily integrated into multi-vendor environments to ensure protection of existing technology investments, and are available in multiple deployment options to enable rapid implementation and ROI.
  • XP Systems

  • XP Systems, a unit of Fiserv Inc., provides information management solutions to credit unions. Headquartered in Moorpark, Calif., XP Systems serves 300 credit unions nationwide. The company's XP2 product is a comprehensive system of integrated software, hardware and services that allows credit unions to manage their data processing in-house. XP2 operates in a Web-enabled Microsoft® Windows™ environment with an open, relational database and the IBM pSeries as its main server.
  • Yucheng Technologies Limited

  • Yucheng Technologies Limited (YTEC) is a leading IT service provider to the Chinese banking industry. Headquartered in Beijing, China, Yucheng has more than 2,000 employees and has established an extensive footprint to serve its banking clients nationwide with subsidiaries and representative offices in 18 cities. Yucheng provides a comprehensive suite of IT solutions and services to Chinese banks.