ESTA understands that pharmaceutical companies, facing pressures from new regulations, expiring patents, declining market share and consolidation, need solutions to foresee what lies ahead and make more informed strategic decisions. ESTA leverages the experience gained from working with some of the largest life sciences and pharmaceutical companies in the world, to help you find your way towards process optimization, with higher profitability and greater brand loyalty. Our solutions are based on deep life science and pharmaceutical experience in commercial operations, unparalleled analytics and best-in-class functional process designs which improve operational effectiveness and help you respond to market changes while delivering improved business results across your organization.

OUR APPROACH

ESTA partners with clients, working as an extension of your organization. Our platform scales to meet your changing needs, complies with the strict security and regulatory requirements entwined in the life science and pharmaceutical industry, and is founded on the Lean and Six Sigma culture engrained in our heritage as well as our Smart Enterprise Processes. Smart Enterprise Processes compares best-in-class practices from pharmaceutical companies, as well as across industries, to determine benchmarks of improved performance, and then develops a roadmap to take companies forward. When combined with our brand compliant targeted marketing support and re-engineering, we improve process efficiency and effectiveness to deliver:

  • • Improved cash flow

    • Greater margins

    • Increased revenue

    • Exceptional brand loyalty

  • In addition, we offer performance-based pricing models that incentivize maximum performance and drive significant business impact.

    OUR SERVICE OFFERINGS

    ESTA offers a full range of services to life sciences and pharmaceutical companies and has a robust change management toolkit that ensures smooth transitions for services such as:

    Smart Decision Services: Market Research and Commercial Analytics

    The life sciences and pharmaceutical analytics practice at ESTA puts the world's largest analytics team to work for you to drive effectiveness and efficiencies in market research and commercial analytics, delivering greater insights while utilizing your current data sets and IT tools. We work with leading global life sciences, pharmaceutical and biotech organizations across the U.S., Europe and APAC, as well as large medical device manufacturers, hospitals and pharmacy benefit managers. Through cross-industry experience, and our focus on operational excellence, our end-to-end services help companies quickly and effectively gain the market insights they need to remain competitive and grow in any environment.

    Learning and Marketing Communication Services

    ESTA provides targeted marketing solutions across the full spectrum of available web and print media reducing cost and time to market at the same time enhancing sales force effectiveness and increasing return on investment. Our end-to-end learning services help align business priorities to employee education in a cost-effective and scalable manner. Through our Learn, Communicate and Sell methodology we help your employees gain the contextual knowledge they need to better communicate the value of your products and services, allowing everyone to become an effective advocate for your initiatives, products, services, and policies.

    Finance and Accounting [F&A]

    ESTA is recognized as a market leader by key industry analysts and advisors in the F&A space as well as the provider of choice for some of the largest life sciences and pharmaceutical companies across the globe. Our F&A portfolio includes several global clients serviced from our global delivery centers by ESTA's team of dedicated pharmaceutical specialists, offering support in multiple languages. As a result of the depth and breadth of our industry experience, we have grown well beyond transactional engagements towards a focus on maximizing end-to-end F&A services ranging from transactional finance, closing and reporting to speciality finance including tax and treasury for the greatest business results.

    Re-Engineering

    ESTA's re-engineering is a vital part of producing significant bottom-line impact through a structured approach that employs innovative methodologies, policies and software tools to improve agility and operational performance. Re-engineering initiatives include cash flow optimization, rebate/discount optimization, inventory optimization, and customized Lean and Six Sigma training.

    Contact Center Solutions

    ESTA's Contact Center Solutions manages customer relationships and handles inquiries received from patients, physicians and other health care professionals. Offering a dedicated staff of thousand's, and the benefit of multi-channel support (web, text and voice) combined with FTE, transactional, outcome based and hybrid pricing models, we help clients reduce costs, improve revenue and increase customer satisfaction.

    ESTA Consulting Solutions

    Through ESTA Consulting, we deliver an in-depth understanding of risk management and compliance requirements to our client's end-to-end processes. We provide continuous control monitoring to give real-time insights into the integrity of individual transactions and the overall effectiveness of controls, as well as data analytics support for compliance requirements pertaining to payments, SOX, account reconciliation, contract audits, distributed controllership, and audit support.

    Pharmacovigilance

    ESTA the highly trained professionals companies require to comply with regulatory and reporting guidelines and improve time to report for both expedited and routine reporting. Our end-to-end capabilities range from signal detection and medical review to risk management.

    IT Solutions

    The ESTA IT Solutions team partners with some of the leading global life sciences and pharmaceutical companies to support the entire range of business technology needs. We provide a quality framework delivered through GxP (Good Manufacturing or Quality Practices) and services that include product distribution (Oracle/SAP), accounting and controllership (Oracle/SAP), process testing and guidelines, and shared service business process implementation.

    Procurement / Source-to-Pay

    ESTA supports some of the largest life sciences and pharmaceutical companies around the globe. With global service delivery centers and an extensive technology platform based on SAP, Emptoris, Ariba, IASTA, and Oracle-JD Edwards, ESTA's experience in source-to-pay encompasses spend analytics, category strategy and development, vendor selection, negotiating, contracting, planning and PO issuance, invoice processing and compliance.

    Human Resources (HR) Services

    ESTA's HR team serves several global organizations with our "Hire to Retire" services. Our team is rich in external certifications such as Edexcel and American Payroll Association and is founded on our Lean and Six Sigma DNA, producing a culture of continuous improvement. ESTA delivers strong business impact leveraging productivity tools, process optimization and our OnDemand HRMS platform on a pay per use model.

  • Smart Decision Services

    Learning and Marketing

    Finance and Accounting

    Re-engineering

    Human Resources (HR)

    ESTA Consulting

    Pharmacovigilance

    IT Solutions

    Procurement

    Source-to-Pay

  • Forward-looking organizations closely examine their back-office structure to reduce costs, streamline operations & increase revenues. ESTA's solutions help clients reach their targets quickly and cost-effectively by implementing solutions tailored to meet their needs and help make their ambitious goals reality. ESTA's Enterprise Innovation solutions offer the expertise to deliver a back office that's as strong as the front office. We offer exceptional capabilities in:

  • Order & Contract Management

    Financial Planning & Analysis

    Revenue Cycle Management

    Benefits Administration

    Expense Control Management