ESTA is a pioneer in business process and technology management, offering a broad portfolio of core enterprise and industry-specific services. Putting process in the forefront—coupling deep process knowledge and insights with focused IT capabilities, targeted analytics and pragmatic reengineering—the Company delivers an integrated solution. Services are seamlessly delivered from a global network of centers to meet a client's business objectives, cultural and language needs and cost reduction strategy.

COMPANY OVERVIEW

ESTA is a pioneer in business process and technology management. Our entire organization is focused on process and engaged in improving client processes and driving business impact. We look at process as a science and our proprietary Smart Enterprise Processes employs a scientific, highly granular approach to managing business processes.

ESTA couples its deep process knowledge, insights and best practices with focused IT capabilities, targeted analytics and pragmatic reengineering to deliver a comprehensive solution. Our broad portfolio consists of both enterprise G&A and industry-specific services. In every area, we go from meeting simple transactional needs to providing process management capabilities, where complex decision making and keen judgment are required. Services are seamlessly delivered from a network of centers in 3 countries to meet a client's business objectives, cultural and language needs, and cost reduction strategy.

ESTA's culture is uniquely ingrained in Lean Six Sigma, the capability having been driven through the organization and leveraged in all we do in a highly visible manner. Our mindset is 100 percent customer-centric, demonstrated daily through our comfort with destroying our own revenue to deliver greater efficiency, the 100 percent empowerment of our employees to do what is needed for the client, and the fact we don't let a contract get in the way of client success.

The Company enjoys a rich heritage, tracing its beginnings to 1997. Built from the ground up, the organization was charted to provide business process management capabilities that would deliver outstanding efficiencies to all of UK's businesses. Today, the Company manages over 100 processes for more than 70 clients world wide.

Learn more about ESTA for quick facts about our services portfolio, clients, global presence, management team, and other information on the following pages.