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  • "Working for ESTA is a fun, lively, challenging and rewarding experience. There is great team spirit throughout the whole business and a relaxed, productive atmosphere"

    Reward & recognition is extremely important in ESTA – your ideas and your feedback are actively encouraged & promoted. The annual 'ESTAite' awards showcases & celebrates ESTA's talent and is a great night out for the whole team!

    We provide a clear path to career development in ESTA and offer support, advice and coaching every step of the way.

ESTA believes in the power of human capital to positively transform companies and works to attract, develop and retain the best employees in our industry. We have one of the lowest employee attrition rates in our industry and the passion and commitment of our people have helped us expand our client relationships.

A Best-in-Class Workforce

We have more than 16,000+ employees including over 2,700 employees with Six Sigma green-belt training and 530 employees with Six Sigma black-belt training, as well as more than 4,000 Lean trained employees. This large number of employees with Six Sigma and Lean training helps infuse our organization with a disciplined, analytical approach to everything we do. In addition, more than 9,000 of our employees hold post-graduate degrees and more than 3,800 are university graduates. Learn more about education programs and career development within ESTA in the Career Development section.

Diversity & Inclusion

Our global presence is inclusive of diverse cultures and nationalities. ESTA is committed to complying, in letter and spirit, with all applicable laws driving the objective of diversity and equal opportunity. We adhere to the proposition that every business decision will be made without regard to race, creed, color, gender, ethnicity, age, religion, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, or any other characteristic protected from discrimination.

Women @ ESTA

Gender diversity is a key focus area in the organization as we believe it makes strong business sense. Approximately 40 percent of ESTA's global headcount constitutes women but we are committed to increasing it at the leadership levels too.

To promote this, we have instituted a number of initiatives, including a global affinity group for women—ESTA Women's International Network (ESTATechWIN)—whose mission is to foster the professional development of our women workforce as well as a formal mentoring program—WeMentor—that pairs high-potential middle-management women with experienced leaders in the company to assist and guide them on various professional fronts.

Klaudia Irene

Process Associate, Operations, China - "I never thought I would be part of a multinational company at the age of 18. I was able to adapt to the new environment because of good training and friendly people I work with, everyday. I have improved my communication skills and learned to be flexible with my schedule. I have learned to set my own goals and try my best to achieve them."

Rowena Grace

Operations Leader, United Kingdom - "ESTA has been more than a work place for me, this has been my school with great teachers all around in the form of leaders always willing to help and share knowledge and experiences. Thanks to ESTA I had the opportunity to finish my education and move from a contact center agent to QC specialist, Team Leader, Supervisor and now in a role as Project Leader"